Frequently Asked Questions
Welcome!
We’re so glad you’re here! We know you may have questions about ordering, personalization, shipping, and our handmade products. Every item at Ebb & Flow Etching is thoughtfully designed and crafted with care. We’ve answered our most frequently asked questions below to help make your shopping experience as easy as possible.
If you don’t see your question here, please don’t hesitate to contact us. We’re always happy to help!
Ordering
Can I customize my order?
Absolutely! Many of our products can be personalized with names, dates, special messages, logos, or custom designs. If an item is customizable, you’ll find personalization options directly on the product page.
What if I make a mistake on my personalization?
Please contact us as soon as possible. If production hasn’t started, we’ll gladly update your order. Once your item has entered production, changes may no longer be possible.
Can I request a completely custom design?
Yes! We love creating custom pieces. Send us a message with your idea, and we’ll let you know what’s possible.
Production & Shipping
How long does it take to make my order?
Since each item is made to order, production typically takes 3–5 business days before shipping. During busy seasons or holidays, processing times may be slightly longer.
How long does shipping take?
Shipping times vary depending on the shipping method selected at checkout and your location. Once your package is with the carrier, delivery times are outside of our control.
Can I upgrade my shipping?
Yes! Faster shipping options are available during checkout. Please note that expedited shipping speeds up delivery but does not always reduce production time unless specifically requested and confirmed.
Will I receive tracking information?
Yes! You’ll receive an email with tracking information as soon as your order ships.
Personalized Items
Can I see a proof before my item is made?
Unless specifically stated in the listing, we do not automatically send proofs. If you’d like one, please let us know when placing your order. Requesting a proof may add a little extra time to your order.
Can I use special characters or emojis?
We can engrave many symbols and special characters depending on the font and design. If you’re unsure, feel free to ask before ordering.
Will my engraving look exactly like what’s shown?
Because every item is handcrafted and wood is a natural material, each piece has its own unique grain, color, and engraving characteristics. These natural variations make every item one of a kind.
Returns & Cancellations
Do you accept returns?
Because most of our products are personalized or made to order, we cannot accept returns or exchanges unless an item arrives damaged or we made an error.
Can I cancel my order?
Orders may be canceled before production begins. Once production has started, cancellations may no longer be possible.
My item arrived damaged. What should I do?
Please contact us within 48 hours of delivery and include photos of the item and packaging. We’ll work quickly to make it right.
Care Instructions
How do I care for my engraved item?
Keep your item clean and dry. Avoid prolonged exposure to moisture, direct sunlight, and extreme temperatures. Wooden products should not be placed in the dishwasher or submerged in water.
Wholesale & Bulk Orders
Do you offer bulk discounts?
Yes! We offer discounts for larger orders on many of our products. Contact us for custom pricing if you’re ordering for events, businesses, schools, teams, weddings, or gifts.
Gifts
Can I ship directly to someone else?
Yes! Simply enter the recipient’s shipping address during checkout.
Do you include receipts in the package?
No. We do not include pricing information in our shipments, making it easy to send gifts directly to your recipient.
Contact Us
Still have a question?
We’re always happy to help! Send us a message through our Contact page, and we’ll get back to you as soon as possible. Thank you for supporting our small business—we truly appreciate every order!