Refund policy
Returns & Refunds
We want you to love your order from Ebb & Flow Etching. If there is an issue with your order, please contact us and we’ll be happy to help.
Personalized & Custom Items
Because personalized and custom products are made specifically for you, they are not eligible for returns, exchanges, or refunds due to customer error, change of mind, or incorrect personalization information submitted with the order.
Please carefully review all names, dates, spelling, quantities, sizes, colors, and other personalization details before submitting your order.
Non-Personalized Items
We accept return requests for eligible non-personalized items within 14 days of delivery. Items must be unused and returned in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please contact us before returning an item. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or we made an error while creating your order, please contact us as soon as possible after delivery. Please include your order number and photos showing the issue. We will work with you to provide an appropriate replacement or refund.
Customer-Provided Information & Artwork
Customers are responsible for ensuring that personalization information and customer-supplied artwork, logos, photographs, or other content are accurate and suitable for production. We are not responsible for errors contained in information or artwork supplied or approved by the customer.
Cancellations
Cancellation requests should be submitted as soon as possible. Because many of our products are made to order, an order cannot be canceled once production has begun.
Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
To request assistance with an order, contact us at team@ebbandflowetching.com.